Vista Healthcare is a Utah-based pain management and multi-specialty system operating 17 locations, including three ambulatory surgery centers. As the organization grew, the manual processes for ordering and paying for supplies couldn’t keep pace — so Vista turned to Trivalence to bring consistency and cost control to procurement across all sites.
The challenge Vista’s procurement ran on manual, person-by-person processes that varied from one location to the next. With no shared controls or ordering history, the system produced duplicate orders and avoidable waste. When preferred supplies were out of stock, staff often substituted pricier alternatives, and implant device costs could change without the physician’s knowledge. The result was care that cost more than expected and reconciliation that was nearly impossible — leaving Vista frequently overpaying for the supplies it relied on.
The Trivalence solution replaced that fragmented approach with a single procurement and payment platform, so every team across all 17 locations orders the same way, through the same system. An automated 3-way match lets finance confirm invoice accuracy instantly, while a global item master guides staff toward the most cost-effective, in-stock supplies and shows the exact cost of every order. The interface is intuitive enough that staff place orders as fast as before — often faster — without losing control.
The results: Trivalence onboarded and trained all relevant staff in three months. Since its implementation, Vista has:
- Standardized ordering, so every order and invoice is filed, received, and processed the same way, every time
- Guided staff to the best-value supply options with clear pricing and stock visibility at the point of order
- Made invoice reconciliation straightforward, giving finance confidence in payment accuracy and clinicians a true picture of the cost of care
- Captured procurement and payment data across all locations for the first time, enabling cross-site benchmarking — and stopped overpaying for supplies
“We’re more aligned, and we’ve stopped overpaying for what we need,” said Zeb Jones, Staff Accountant at Vista Healthcare.
Read the full Vista Healthcare case study below.